FAQ ABOUT WAON Point

From 16/06/2025 to 31/12/2027
CÁC CÂU HỎI THƯỜNG GẶP VỀ CHƯƠNG TRÌNH WAON POINT


If you have any questions or need support regarding the Program, please contact us as follows:

  • Customer Care Department, ACS Vietnam Trading Co., Ltd
    Hotline: 1900 5150 (ext: 2)
    Email: [email protected]
  • Customer Service Counter at AEON MALL Binh Duong Canary
    Address: No. 01 Binh Duong Boulevard, Binh Giao Quarter, Thuan Giao Ward, Thuan An City, Binh Duong Province
    Hotline: 0274 6259 333 - Ext: 119

 

1. What is the WAON Membership Points Program? What are the benefits of joining?

The WAON Membership Points Program (hereinafter referred to as the "Program") is a joint promotional program implemented and operated by ACSTV and AEON MALL Binh Duong Canary. The program is designed for loyal customers of AEON MALL Binh Duong Canary, AEON MALL PLUS, AEON General Merchandise Centers, AEON Supermarkets, and others.

By joining the Program, members register for a WAON Membership Points Account to accumulate WAON Points when purchasing goods/services at stores within AEON MALL Binh Duong Canary, AEON MALL PLUS, AEON General Merchandise Centers, AEON Supermarkets, Glam Beautique, etc.

Members also enjoy shopping benefits and services such as:

  • Accumulate WAON Points: For every VND 10,000 spent on eligible transactions, members earn 1 WAON Point.
  • Redeem WAON Points for WAON Vouchers according to Program regulations. WAON Vouchers can be used as payment at participating stores.
  • Receive promotional information via SMS or notifications on the Mobile Application anytime, anywhere.
  • Exclusive access to attractive offers reserved only for WAON Members.

 

2. Is there a fee to join the Program?

Registering for WAON membership is completely free. The WAON Membership Points Program is free of any registration fees, usage fees, or any unexpected charges.

 

3. When can members start accumulating points after successful registration?

Members can start accumulating WAON Points immediately after successfully registering their WAON Membership Points Account.

 

4. What are the requirements to register a WAON Membership Account?

  • Customers must install and register a WAON Membership Points Account via the AEONMALL Vietnam Mobile App, AEON Vietnam Mobile App, or participating partners' mobile apps.
  • Each customer can only register one (01) WAON Membership Points Account using one (01) mobile phone number and one (01) valid personal identification document.
  • Customers registering must:
    • Be at least 16 years old and legally capable of civil acts according to Vietnamese law.
    • Have a valid personal identification document recognized by Vietnamese law (for Vietnamese citizens: Citizen ID or Personal ID; for foreigners: passport).
    • Agree to and comply with the Program’s Policies, Terms & Conditions, and Personal Data Protection Policy.

 

5. Can I change my registered WAON membership information?

Members can update their personal information on the AEONMALL Vietnam Mobile App, except for: phone number, full name, date of birth, gender, nationality, and type and number of personal ID. For changes to these fields, please contact the support channels listed above.

 

6. Can I cancel my WAON Membership Points Account?

Members can terminate their participation in the Program by contacting the support channels above.

 

7. How long are WAON Points valid?

WAON Points are valid for up to two (02) years from the first date points are credited to the WAON Membership Points Account. The month of the first point accumulation is the reference month. From the second year onward, points expire on the last day of the reference month.

 

8. Regulations on WAON Points and WAON Vouchers:

  • WAON Points are not money and cannot be converted into cash.
  • Points can only be redeemed for WAON Vouchers and cannot be transferred, sold, or exchanged for cash in any form.
  • Members can check point accumulation history for up to the last six (06) months.
  • There are six (06) types of WAON Vouchers (denominations of VND 10,000, 30,000, 50,000, 100,000, 150,000, and 300,000) which correspond to points of 100, 300, 500, 1,000, 1,500, and 3,000 respectively.
  • WAON Vouchers can be used for payment by presenting the voucher code at checkout. Terms, conditions, and expiration dates apply.
  • WAON Vouchers cannot be used to offset other fees such as shipping, taxes, or any other costs.
  • WAON Vouchers expire 6 months after redemption.

 

9. How to accumulate WAON Points?

Points are earned by shopping at participating AEON locations. For every VND 10,000 spent on eligible transactions (excluding promotional restrictions by law), members earn 1 WAON Point. Points are recorded immediately after transaction completion or within 12 hours if system issues occur. When other promotions or WAON Vouchers are applied, points are calculated based on the actual amount paid.

 

10. Are partial amounts under 10,000 VND on the bill combined to earn WAON Points?

No, partial amounts less than 10,000 VND are not combined for points accumulation.

 

11. Can I accumulate WAON Points after purchase?

Points can only be accumulated at the time of purchase, not afterward. If points are not credited within 12 hours after purchase, contact support.

 

12. Under what circumstances are accumulated WAON Points revoked?

Points are revoked if items are returned or services unused, based on return/refund policies. Points accumulated incorrectly or fraudulently will also be revoked. ACSTV reserves the right to adjust or revoke points if suspicious or illegal activity is detected.

 

13. What is a WAON Voucher?

A WAON Voucher is a payment voucher exchanged from accumulated WAON Points, usable at participating stores via the AEONMALL Vietnam or AEON Vietnam Mobile App.

 

14. How soon can I use WAON Vouchers after redeeming?

Vouchers can be used immediately after redemption, though some partners may require up to 10 minutes. Expiry and conditions are displayed on each voucher.

 

15. Can I use multiple WAON Vouchers in one transaction?

Yes, members can use multiple vouchers in one transaction by presenting each voucher code for scanning.

 

16. Can WAON Vouchers be exchanged for cash?

No, WAON Vouchers cannot be transferred, sold, or exchanged for cash. They cannot be used to offset additional fees or restricted products as per laws and AEON policies.

 

17. How many types of WAON Vouchers are there?

There are six types of WAON Vouchers:

  • 100 WAON Points = VND 10,000 Voucher
  • 300 WAON Points = VND 30,000 Voucher
  • 500 WAON Points = VND 50,000 Voucher
  • 1,000 WAON Points = VND 100,000 Voucher
  • 1,500 WAON Points = VND 150,000 Voucher
  • 3,000 WAON Points = VND 300,000 Voucher

 

18. Can I request to get back WAON Points after redeeming a WAON Voucher?

No, once WAON Points are redeemed for WAON Vouchers, the request to return points in exchange for vouchers is not accepted.

 

19. When do my WAON Vouchers expire?

WAON Vouchers expire 6 months after redemption but no later than October 6, 2026.

 

20. Can expired WAON Vouchers be exchanged for new vouchers?

No, expired vouchers will not be reissued or exchanged.

 

21. What should I do if I lose my phone with the mobile app installed?

Immediately notify ACSTV or call the hotline 1900 5150 (ext: 02) to temporarily lock your WAON Membership Points Account to prevent unauthorized use.

 

22. When can my WAON Membership Points Account be canceled?

ACSTV reserves the right to suspend or terminate membership and cancel all accumulated points if the member violates the Program’s Policies and Terms & Conditions.


HOW TO USE WAON POINT

LIST OF STORES ACCEPTING THE WAON POINT PROGRAM

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